Good Services: How to Design Services That Work
- 书名:Good Services: How to Design Services That Work
- 作者: Louise Downe
- 格式:EPUB,MOBI,AZW3
- 时间:2024-03-16
- 评分:
- ISBN:9789063695439
内容简介:
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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